Shipping Policy

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

How Can I Trace My Order?

You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in "My Orders" page in your account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service Immediately!

What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

Shipping from Chinese Warehouse：
Airmail and register airmail	Area	time
	United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom	7-15 business days
	Australia ,New Zealand, Singapore	7-15 business days
	Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland	7-20 business days
	Brazil, Russia, Mexico	15-35 business days
	Other countries	7-25 business days
EMS	All countries except those listed below	6-8 business days
EMS	Brazil and Russia	10-25 business days
Expedited Shipping*(DHL)	3-7business days to worldwide.	3-7 business days

Shipping from Local Warehouses:
Warehouses	Shipping Type	Shipping Time	Country
UK Warehouse	Royal mail	5-12 business days	UK & Other EU countries
UK Warehouse	UPS	3-7 business days	UK & Other EU countries
US Warehouse	USPS	3-6 business days	United States, Canada
US Warehouse	UPS	2-5 business days	United States, Canada
DE Warehouse	DHL	3-8 business days	DE & Other EU countries.
FR Warehouse	Express	2-5 business days	France & Other EU countries
ES Warehouse	Unipost	2-15 business days	ES & Other EU countries
ES Warehouse	Express	3-7 business days	ES & Other EU countries

ES Warehouse Express shipping 3-7 business days can be delivered to ES & other EU countryies
The transit time depends on where you're located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.

Remote Areas - Delivery

Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.

Is Shipping Included in The Prices?

If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.

For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.

Ensure you have selected the correct shipping country in the "Ship to tab" at the top of the page.
Choose shipping method after select the items
Go to checkout. You will see the shipping cost:

How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service.